General Questions

Capulet Art and Framing Inc. is a dedicated establishment focused on enhancing the visual appeal and preservation of artwork and cherished memories through expert custom framing services. Our mission is to bring art into people’s lives in a meaningful way, whether it’s by framing personal mementos, showcasing stunning artworks, or providing access to high-quality art rentals for homes and businesses.

Our services include custom picture framing, art consultations, and a curated selection of art for sale or rent. We pride ourselves on our craftsmanship, attention to detail, and the ability to offer personalized solutions to meet the unique needs and preferences of each client. From traditional to contemporary, our framing options cater to a wide range of styles and requirements, ensuring that every piece we frame is displayed to its best advantage.

At Capulet Art and Framing Inc., we believe that art is an integral part of life that should be accessible to everyone. Our art rental service allows individuals and businesses to enjoy an ever-changing collection of artwork without a long-term commitment, making it easier to keep spaces vibrant and inspiring.

What sets us apart is our commitment to quality, our passion for art, and our dedication to providing exceptional customer service. We strive to create lasting relationships with our clients, artists, and the community, fostering a culture that values art and its impact on our lives. Whether you’re an art enthusiast, collector, or simply looking to enhance your space, Capulet Art and Framing Inc. is here to bring your vision to life.

Capulet Art and Framing Inc. is conveniently located at 150-2288 No. 5 Road, Richmond, BC, Canada, V6X 2T1. This location allows us to serve our valued clients in Richmond and the surrounding Greater Vancouver area with ease.

Hours of Operation:

Please note, our operating hours are subject to change, so we recommend checking our website or contacting us directly for the most current information. Typically, our gallery and framing studio are open:

  • Monday to Friday: 11:00 AM – 5:00 PM
  • Saturday: 11:00 AM – 3:00 PM
  • Sunday: Closed

Directions:

Our location in Richmond is easily accessible by car and public transport:

By Car: We are situated in the northern part of Richmond, just off the Bridgeport Road, providing straightforward access from Vancouver and other parts of Richmond via the Knight Street bridge. Parking is available on-site for your convenience.

Public Transport: Several bus routes serve the area around No. 5 Road, making it convenient to reach us from various parts of the city. We recommend using a transit app or the TransLink website to plan your trip effectively.

We look forward to welcoming you to Capulet Art and Framing Inc. Whether you’re coming in to explore our art collection, consult on a custom framing project, or simply to see what’s new, our friendly team is here to assist you. If you have any questions or need further directions, please don’t hesitate to contact us.

Art Rentals and Sales

The art rental service at Capulet Art and Framing Inc. is tailored to provide a flexible and convenient way for businesses, interior designers, and individuals to enhance their spaces with quality artwork. Whether you’re looking to invigorate a corporate office, stage a property for sale, or simply enjoy a fresh piece of art in your home, our rental service is designed to meet your needs. Here’s how it works:

Selection Process:

  1. Consultation: The process begins with a personal consultation to understand your space, aesthetic preferences, and any specific themes or requirements you have. This can be done in person at our gallery or virtually.
  2. Curated Selection: Based on the consultation, we curate a selection of artworks from our collection that fits your criteria. Our collection includes a wide range of styles and mediums, ensuring we can cater to diverse tastes and spaces.
  3. Artwork Cleared for Various Uses: Many of the artworks in our collection are cleared for rental to motion pictures, making them an excellent choice for film and TV production settings, as well as traditional business environments.

Rental Periods and Terms:

  • Flexible Rental Terms: We offer flexible rental periods to suit your project’s duration, from short-term rentals for events or property staging to long-term options for offices and homes.
  • Insurance: The renter is responsible for insuring the rented artwork under their insurance plan during the rental period, providing peace of mind and protection against accidental damage.
  • Tax Benefits: For businesses, renting artwork can be written off as a business expense, offering a cost-effective way to enhance your workspace. Additionally, if a Canadian company decides to purchase original Canadian artwork valued over $1000, it may be eligible for depreciation over five years at 20% per year, provided the artwork is used for business purposes.

Delivery and Installation:

  1. Scheduled Delivery: We arrange for the delivery of the selected artwork to your location at a time that’s convenient for you.
  2. Professional Installation: Our team of experts will handle the installation, ensuring that each piece is displayed safely and to its best advantage. We take care of all the details, so you don’t have to.

End of Rental:

  • At the end of the rental period, we’ll coordinate the deinstallation and return of the artwork. If an artwork has become a cherished part of your space, there may be an option to purchase it, subject to the artist’s agreement and availability.

Our art rental service is designed to be hassle-free and flexible, allowing you to enjoy the transformative power of art in your space without a long-term commitment. With Capulet Art and Framing Inc., you have the opportunity to keep your environment dynamic and engaging with regularly refreshed artwork tailored to your taste and requirements.

At Capulet Art and Framing Inc., while many pieces in our rental collection are available for purchase, it’s important to note that not all rented artworks may be eligible for sale. This could be due to various reasons, such as specific agreements with artists or the artwork being cleared exclusively for rental, especially in cases like rentals to motion pictures where the artwork is used as set decor. Here’s how the process works for artworks that are available for purchase:

Purchasing Rented Artwork:

  1. Inquiry: If you find a piece of rented artwork that you’d like to own, the first step is to inquire with us about the possibility of purchasing it. You can do this at any point during the rental period.
  2. Availability Confirmation: We will confirm whether the artwork is available for purchase. This involves checking any agreements in place with the artist or any other considerations that might affect the sale.
  3. Price Quotation: If the artwork is available for purchase, we will provide you with a price. This price may take into account any rental fees you have already paid, offering those as a credit towards the purchase price, depending on the terms of our rental agreement.
  4. Finalizing the Sale: Should you decide to proceed with the purchase, we’ll finalize the sale details, including payment and any necessary documentation. The artwork will then be permanently transferred to you.

Additional Considerations:

Artwork Cleared for Motion Pictures: If the artwork is part of a collection cleared for rental to motion pictures, specific terms may apply. These terms will be outlined at the start of the rental agreement, and it’s crucial to discuss the potential for purchase upfront.

Insurance: During the rental period, it’s the rentee’s responsibility to ensure the artwork is covered under their insurance plan. This ensures the artwork is protected against any damage or loss while in your possession.

Tax Benefits: For businesses, renting or purchasing artwork can have tax advantages. Renting artwork can often be written off as a business expense. Additionally, when purchasing original Canadian artwork valued over $1,000 for business use, it may be possible to depreciate it over five years at a rate of 20% per year, providing a tax benefit.

We aim to make the transition from renting to purchasing as smooth as possible for our clients. If you have any questions or are interested in purchasing a piece you’re currently renting, please don’t hesitate to reach out to us.

Yes, at Capulet Art and Framing Inc., we offer personalized art consultation services to assist clients in selecting the perfect rental pieces for their spaces. Our goal is to make art accessible and ensure that the artwork you choose enhances your environment, whether it’s for a home, office, or special event. Here’s how our art consultation service works:

Understanding Your Space and Preferences:

Initial Consultation: The process begins with a consultation, which can be conducted in person, over the phone, or via video call. During this session, we discuss your space, including its size, lighting, and color scheme, as well as your personal or corporate aesthetic preferences and any specific requirements or themes you have in mind.

Site Visit (Optional): For local clients, we can arrange a site visit to better understand the space and its dynamics. This allows us to make more tailored recommendations.

Curated Selection:

Artwork Curation: Based on the insights gained during the consultation, our art consultants will curate a selection of artworks from our collection that aligns with your preferences and the characteristics of your space. Our collection includes a diverse range of styles and mediums, ensuring we can cater to a wide variety of tastes and settings.

Presentation: We’ll present the curated selection to you, providing details about each piece, including the artist’s background, the artwork’s story, and how it complements your space. This can be done through a digital portfolio or an in-person presentation, depending on your preference.

Decision Making:

Selection: You have the opportunity to select the artwork(s) that resonate most with you and fit your space’s aesthetic. Our consultants are on hand to provide guidance and answer any questions you may have to help you make informed decisions.

Delivery and Installation:

Scheduling: Once the artwork is selected, we’ll arrange a convenient time for delivery and installation. Our professional team ensures that the art is transported safely and installed correctly, providing a seamless experience from start to finish.

Ongoing Support:

Follow-Up and Rotation Option: After installation, we follow up to ensure your satisfaction. For long-term rentals, we also offer the option to rotate the artwork periodically, keeping your space fresh and engaging.

Our art consultation service is designed to be comprehensive and hassle-free, ensuring that you enjoy the process of selecting and displaying art in your space. Whether you’re an experienced art collector or new to the world of art, our consultants are dedicated to providing expert advice and personalized service to meet your unique needs and preferences.

Returns and Exchanges

At Capulet Art and Framing Inc., we are committed to ensuring the satisfaction of our clients with their purchases. However, we understand that there may be instances where a return or exchange is necessary. Here is our return policy for artwork and custom framing:

Artwork Return Policy:

Return Period: Artwork must be returned within 14 days of receipt for a full refund or exchange, provided it is in its original condition and packaging.

Condition: Returned artwork must be in the same condition as when it was received, without any damage or alteration.

Shipping for Returns: The customer is responsible for the return shipping costs, and we recommend using a trackable and insured shipping method. Capulet Art and Framing Inc. is not responsible for returns lost or damaged in transit.

Refund Process: Once the returned artwork is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

Custom Framing Return Policy:

Custom Nature: Due to the bespoke nature of custom framing, we generally cannot accept returns or offer refunds unless there is a defect in craftsmanship or the product was damaged during shipping.

Damage or Defects: If your custom-framed piece arrives damaged or with a defect, please contact us within 7 days of receipt to arrange for a return, replacement, or repair.

Shipping for Damaged Items: In the case of damage or defects, Capulet Art and Framing Inc. will cover the return shipping costs and work with you to resolve the issue to your satisfaction.

Exchanges:

Eligibility: Exchanges are subject to the same conditions as returns and must be completed within the specified return period.

Process: If you wish to exchange an item, please contact us to check the availability of the desired item and arrange for the exchange.

Special Considerations:

Sale Items: Please note that sale items are final sale and not eligible for returns or exchanges unless they are defective.

Proof of Purchase: A receipt or proof of purchase is required for all returns or exchanges.

We aim to make the return or exchange process as smooth as possible. If you have any questions or concerns regarding a return or exchange, please do not hesitate to contact our customer service team for assistance. Our goal is to ensure that you are completely satisfied with your experience at Capulet Art and Framing Inc.

Contact and Support

If you have more questions or need further assistance, we’re here to help. You can reach out to us in several convenient ways:

Email

For inquiries, support, or feedback, you can email us directly at info(at)capuletart.com. We strive to respond to all emails promptly, ensuring that your questions and concerns are addressed in a timely manner.

Phone

If you prefer speaking to us directly or need immediate assistance, you can call our gallery at 604-370-1728. Our friendly staff will be available during business hours to assist you with any queries you might have.

Contact Form

Visit our website and navigate to the “Contact Us” page, where you’ll find a simple contact form. Fill in your name, email address, and your message, and click submit. This form is a quick way to get in touch, and we aim to reply to form submissions as quickly as possible.

Visit Us

You’re always welcome to visit our gallery at 150-2288 No. 5 Road, Richmond, BC, Canada, V6X 2T1. Whether you’re interested in our framing services, want to explore our art collection, or simply have a chat about your art needs, our doors are open.

Stay Connected

To stay updated on our latest news, art exhibitions, and events, you can also follow us on our social media channels. Connect with us on Instagram, Facebook, or Twitter for regular updates, behind-the-scenes looks, and more.

We value your interest and inquiries at Capulet Art and Framing Inc., and we’re committed to providing you with the best customer service and support. Whether it’s a question about our services, a specific piece of art, or feedback about your experience with us, we’re here to listen and assist.

Custom Framing

At Capulet Art and Framing Inc., we pride ourselves on offering a wide array of specialized framing services to meet the unique needs and creative visions of our clients. Our expert team is dedicated to providing custom solutions that not only enhance the visual appeal of your items but also preserve their value and significance. Here’s an overview of our extended range of services:

Custom Framing

Our cornerstone service, custom framing, is designed to cater to the individual requirements of each piece, whether it’s art, photographs, or personal memorabilia. We offer a diverse selection of frames, ensuring that each piece is framed precisely to highlight its beauty and character.

Conservation Framing

We specialize in conservation framing, using acid-free materials and UV-protective glass to protect your artwork from environmental factors like light, humidity, and temperature changes. This service is essential for preserving the integrity and longevity of your valuable pieces.

Shadow Boxing

Ideal for displaying three-dimensional items such as medals, collectibles, or textiles, shadow boxing involves mounting objects within deep frames, creating a dynamic and protective showcase.

Canvas Stretching and Framing

We provide professional canvas stretching services to prepare your canvas art for display, followed by framing options that complement your artwork’s aesthetic without overshadowing its inherent beauty.

Oversized and Specialty Framing

Our facility is equipped to handle oversized artworks and unique framing projects, offering bespoke solutions for large or unconventional items that demand special attention.

Matting Services

Enhance your artwork with our matting services, which include single, double, or triple matting options in various colors and textures, designed to complement your art and frame selection.

Glazing Options

Choose from our range of glazing options, including standard, non-reflective, and museum-quality glass, to protect your artwork while ensuring optimal clarity and viewing experience.

Additional Specialized Services

Beyond traditional framing services, we excel in framing unique items such as:

  • Sports Memorabilia: Jerseys, boxing gloves, hockey sticks, and other sports-related items are framed with precision to celebrate your sporting achievements or favorite moments.
  • Textiles: We frame cross stitches, scarves, tapestries, and carpets, treating each piece with care to highlight its craftsmanship and detail.
  • Chinese Artwork: Specializing in Chinese silk mounting and rice paper mounting, we ensure that traditional Chinese art is presented and preserved according to cultural standards.

At Capulet Art and Framing Inc., our commitment extends beyond just framing; we strive to bring your vision to life with quality craftsmanship and personalized service. Our experienced team is here to assist you in choosing the perfect framing solution that respects the integrity of your piece and aligns with your aesthetic preferences. Whether you’re looking to frame a cherished keepsake, a piece of fine art, or an unconventional collectible, we are dedicated to meeting your needs with expertise and care.

Consider the Artwork Style

  • Traditional Art: For classic or traditional artwork, consider frames with ornate details or rich, dark woods which can complement the historical feel of the piece.
  • Contemporary Art: Modern artwork often pairs well with minimalist frames, such as simple black or white frames, or metal frames for a sleek look.
  • Photographs: Choose frames that enhance the photo without overwhelming it. Black, white, or wooden frames tend to work well for most photographs.

Think About the Space

  • Room Decor: The frame should complement the room’s decor style. A frame that matches the furniture or decor elements can help tie the room together.
  • Wall Color: Consider the color of the wall where the artwork will hang. Neutral frames can work well on colorful walls, while more vibrant or textured frames can stand out on neutral walls.

Size and Proportion

  • Artwork Size: Larger pieces might look best with wider frames, which provide a proportional border, while smaller pieces can often work well with thinner frames to avoid overpowering the artwork.
  • Matting: Adding a mat can enhance the artwork and provide a visual break between the art and frame. Choose a mat size that complements the artwork size and frame.

Personal Preference

  • Ultimately, your frame choice should reflect your personal taste and the feeling you want to evoke in the space. Trust your instincts about what feels right for your art.

Consultation Services

At Capulet Art and Framing Inc., we understand that choosing the right frame can be daunting. That’s why we offer personalized consultation services to guide you through the selection process. Our experienced consultants will consider your artwork, personal style, and the space where the art will be displayed to provide tailored recommendations that suit your needs and enhance the beauty of your piece.

We invite you to bring your artwork to our store or schedule a consultation to explore the perfect framing options. Our goal is to ensure that you feel confident in your framing choice and thrilled with the final result.

The turnaround time for custom framing at Capulet Art and Framing Inc. typically ranges from 2 to 4 weeks. This timeline ensures that each piece receives the careful attention it deserves, from the initial design consultation to the final assembly and quality checks. However, it’s important to note that several factors can influence the completion time:

Factors Affecting Turnaround Time:

  1. Complexity of the Project: More intricate framing projects, such as shadow boxing or conservation framing, may require additional time due to the specialized techniques and materials involved.
  2. Availability of Materials: While we stock a wide range of framing materials, certain unique or specialty frames and mats might need to be ordered, which can extend the timeline.
  3. Volume of Orders: During peak times, such as holiday seasons or ahead of art exhibitions, we may experience a higher volume of orders, which could slightly delay turnaround times.
  4. Customization Level: Highly customized projects, including oversized frames, specialty glass, or unique mat designs, may take longer to complete due to the extra craftsmanship required.
  5. Artwork Condition: If the artwork requires additional preparation, such as mounting, repair, or cleaning before framing, this can also impact the timeline.

Expedited Services:

For those who need their framing completed more quickly, we offer expedited services subject to a rush fee. Please inquire about this option if you have a tight deadline, and we will do our best to accommodate your needs.

Communication and Updates:

We value open communication and will keep you informed throughout the framing process. Should any issues arise that may affect the completion timeline, we will contact you promptly to discuss the situation and find the best solution.

At Capulet Art and Framing Inc., we are committed to delivering high-quality framing services that meet your expectations. We appreciate your understanding that quality craftsmanship takes time, and we strive to complete every project as efficiently as possible without compromising on quality.

Online Purchases and Shipping

Yes, you can buy art directly from Capulet Art and Framing Inc. through our website. We’ve streamlined the online purchasing process to make it as straightforward and enjoyable as possible for our clients. Here’s how it works:

Step 1: Browse the Collection

  • Explore: Visit our website and navigate to the ‘Shop’ or ‘Gallery’ section to browse our curated selection of artworks. Our online gallery features a diverse range of pieces from various artists, styles, and mediums, allowing you to find something that resonates with your personal taste or space requirements.
  • Detailed Information: Each artwork listing provides detailed information, including the artist’s name, the title of the work, medium, dimensions, and price. High-quality images and descriptions help you get a good sense of each piece.

Step 2: Select Your Artwork

  • Choose: When you find a piece you love, select any specific options available (such as size or frame choice, if applicable) and click the ‘Add to Cart’ button.
  • View Cart: Review your cart to ensure the details are correct. You can continue shopping or proceed to checkout.

Step 3: Checkout

  • Personal Details: At checkout, fill in your contact and shipping information. This is also the stage to include any special instructions or requests related to your purchase.
  • Payment: Choose your preferred payment method. Our website supports various secure payment options, including credit/debit cards and other online payment systems. Enter your payment details to complete the purchase.

Step 4: Confirmation and Shipping

  • Order Confirmation: Once your purchase is complete, you’ll receive an order confirmation via email, outlining the details of your purchase and an estimated delivery timeline.
  • Shipping: Your artwork will be carefully packaged to ensure its safe arrival. We’ll provide you with a tracking number so you can monitor the delivery status of your order.

Step 5: Enjoy Your Art

  • Installation: Upon receiving your artwork, it’s ready to be displayed and enjoyed in your space. If you have any questions about hanging or caring for your artwork, feel free to contact us for advice.

Purchasing art from our website not only enhances your space with beautiful, original art but also supports the artists and the broader art community. If you have any questions during the browsing or purchasing process, our customer service team is here to assist you, ensuring a seamless and satisfying experience.

At Capulet Art and Framing Inc., we are committed to ensuring that your purchased artwork arrives safely and in pristine condition. We offer several shipping options to accommodate various needs and preferences, and we take great care in packaging each piece to protect it during transit. Here’s what you can expect:

Shipping Options:

  • Standard Shipping: Our standard shipping option offers a balance between cost and speed, making it a popular choice for many clients. Delivery times vary based on your location but typically range from 3 to 7 business days within Canada.
  • Expedited Shipping: For those who need their artwork sooner, we offer expedited shipping services at an additional cost. This option reduces transit time, with deliveries typically made within 1 to 3 business days within Canada.
  • International Shipping: For our international clients, we provide shipping options that cater to global destinations. Transit times and costs will vary depending on the country and specific regulations.
  • Local Delivery: For clients in the Greater Vancouver area, we offer a local delivery service. This option might include personal delivery by our team, ensuring your artwork arrives safely and is handled with care.

Packaging:

  • Flat Works on Paper and Canvas: Artworks such as prints, photographs, and canvas pieces are typically shipped flat, secured between sturdy cardboard or in a flat protective case. Acid-free paper is used to protect the surface, and corner protectors are added to prevent any damage.
  • Framed Artworks: Framed pieces require extra care. We use bubble wrap to protect the frame and glass (if applicable), and the entire piece is then encased in a sturdy cardboard box or wooden crate for additional protection. Fragile items are clearly marked to ensure careful handling during transit.
  • Sculptures and 3D Art: Three-dimensional works are wrapped in bubble wrap or foam, and depending on their size and fragility, they may be secured in custom-built wooden crates to safeguard them from any movement or impact during shipping.

Delivery Times:

  • Delivery times are estimated based on the shipping option selected and your location. Once your order is shipped, you will receive a tracking number to monitor your package’s progress.
  • Please note that custom framing or other preparations may add to the overall turnaround time before your artwork is ready to ship.

Insurance:

  • All shipped artworks are insured for their full value to protect against loss or damage during transit. In the unlikely event of a problem, we’ll work with you to resolve the issue promptly, whether that involves repairing the damaged piece, replacing it, or offering a refund.

We strive to ensure that your experience from purchase to delivery is seamless and satisfactory. If you have specific shipping preferences or requirements, please don’t hesitate to let us know. We’re here to accommodate your needs and ensure your new artwork arrives ready to be enjoyed.

Events and Exhibitions

Capulet Art and Framing Inc. is not only committed to providing high-quality art and framing services but also actively participates in the cultural community by hosting regular art exhibitions. These events offer a fantastic opportunity for art lovers to experience new works, meet artists, and engage with the local art scene.

Hosting Art Exhibitions:

  • Regular Events: We host various art exhibitions throughout the year, featuring a diverse range of artists, styles, and mediums. These events are designed to showcase new talent, celebrate established artists, and provide our clients and the community with enriching cultural experiences.
  • Special Exhibitions: In addition to our regular schedule, we occasionally organize special exhibitions, such as themed shows, solo artist showcases, and charity events, contributing to a vibrant and dynamic arts calendar.

Staying Informed:

Newsletter Subscription: The best way to stay informed about our upcoming exhibitions and events is by subscribing to our newsletter. As a subscriber, you’ll receive regular updates, invitations to exhibition openings, and exclusive previews of new art collections.

Social Media Channels: Follow us on our social media platforms, such as Instagram, Facebook, and Twitter, where we post updates about upcoming events, featured artists, and behind-the-scenes glimpses of our gallery. Social media is also a great way to engage with us and the art community, share your experiences, and get real-time notifications about what’s happening.

Website: Our website is regularly updated with information about past and upcoming exhibitions, including dates, times, featured artists, and themes. It’s an excellent resource for planning your visits and ensuring you don’t miss out on events that interest you.

Participation and Engagement:

  • Artist Meet-and-Greets: Many of our exhibitions include opportunities to meet the artists, offering a deeper insight into their work and creative processes. These interactions provide a more intimate and engaging art experience.
  • Art Talks and Workshops: Alongside our exhibitions, we occasionally host art talks, workshops, and other educational events, providing further opportunities to learn about and engage with art.

At Capulet Art and Framing Inc., we believe that art exhibitions are a vital part of the cultural landscape, offering enriching experiences for both artists and art enthusiasts. We warmly invite you to join our community of art lovers by participating in our events and staying connected through our various channels. Whether you’re a seasoned collector or new to the art world, our exhibitions provide a welcoming space to explore, discover, and celebrate art.