Customer Support
Customer Support | Capulet Art & Framing Inc.
Need help? We’re here for you.
At Capulet Art & Framing Inc., we take pride in offering responsive, personalized customer support for all your framing and art needs. Whether you’re ordering a custom picture frame, renting artwork for your office, or buying from one of our featured exhibitions, our team is committed to providing a smooth and satisfying experience.
Hours of Operation
Monday – Friday: 9:30 AM – 5:30 PM
Saturday: 11:00 AM – 4:00 PM
Sunday & Holidays: Closed
Common Questions
📦 Where is my order?
For framing and print orders, production typically takes 7–10 business days. You’ll receive an email once your item is ready for pickup or has shipped.
🔁 Do you accept returns or exchanges?
We offer store credit or adjustments on custom framing if there’s a craftsmanship issue. Due to the nature of custom work and original artwork, all sales are final. Please contact us immediately if there’s a problem with your order.
🎨 How do I inquire about art rentals or commissions?
Visit our Art Rentals or Commissions page, or send us an email. We’ll schedule a consultation to understand your needs.
Privacy & Security
We take your data and privacy seriously. Learn more by visiting our Privacy Policy.
Prefer a Call Back?
If you’d like us to call you back, just fill out the contact form and mention your preferred time. We’ll get back to you within 1 business day.
How to Reach Our Customer Support Team
If you need assistance with your order, art rental agreement, or framing consultation, you can contact our customer support team through the following:
Business Address:
Capulet Art & Framing Inc.
150-2288 No. 5 Rd, Richmond, BC, Canada V6X 2T1
Phone:
📞 604-370-1728
Email:
✉️ info(at)capuletart.com
Contact Form: